Sunrise e Support Pvt. Ltd. has
urgent requirement for Inbound Tech Sales Process for which we are looking for
agents who have work experience in the same domain. As a “Technical Sales
Executive” the responsibilities of the incumbent would be providing technical
assistance while up selling subscription plans to the customers in US market.
Designation:
Technical Sales
Executive
Number of
Openings: 10
Location: Gurgaon
Joining: Immediate
Job Profile:
·
Handling incoming calls & selling
technical support subscription plans to the customers.
·
Excellent communication & convincing
skills with fluency in English.
·
Should be able to multi-task during handling a
transaction (Type & Talk), Should be an avid listener.
·
Will be responsible for ATTAINING daily, weekly
and monthly Sales Targets.
·
Interact with the customers to resolve their
queries related with hardware/software issues.
·
Respond
to request for support and assistance from customers.
·
Hands
on Windows Operating System, installation and troubleshooting.
·
Flair & Passion for Sales.
·
Strong customer service skills.
Job Specification:
·
Ability to close sales.
·
Excellent
communication skills in English.
·
Should be able to engage the customer in a
conversation and avoid dead air on calls.
·
Accurately capturing required customer details
in CRM.
·
A high degree of self-motivation and drive.
·
Ability to work both, independently and as part
of a team.
·
Meet Call Quality requirements as outlined via Call
Monitoring Guidelines. Requires maintaining 100% Sales Compliance as per Sales
Compliance Guidelines.
·
Adequate working knowledge of Anti-Virus,
Spyware, Trojans, Malwares.
·
Must have good working & operational
knowledge of at least 1 of the following: Antivirus Software
(McAfee/Symantec/TrendMicro etc.)
·
Advance operational/troubleshooting skills (for
at least one the following):
Computer Desktop/Laptop operations along with peripherals (Printers, Scanners, USB Drives)
Computer Desktop/Laptop operations along with peripherals (Printers, Scanners, USB Drives)
·
Advanced Knowledge of the Operating systems:
Windows 7, Windows 2000, XP Home, XP Pro (Set-Up, Install, Re-Install,
Recovery).
·
Virus/Spyware/Malware eradication including
Manual Virus removal.
·
Basic Networking Concepts (Wireless Set-Up &
Configuration & Internet Connectivity).
Other Details:
Salary range: Upto 35k plus incentives
Shift Timing: 8.30 PM to 5.30 AM
Cab Facility: Provided, Noida, Ghaziabad & border areas are non hiring zones
Cab Facility: Provided, Noida, Ghaziabad & border areas are non hiring zones
Meals: Provided
Working Days: 5 days working with rotational offs
Qualification: Graduate/Under Graduate in any discipline
Experience: Candidates from Iyogi, Quattro, would be preferred, should have attained minimum target of 10k dollars in previous companies.
Qualification: Graduate/Under Graduate in any discipline
Experience: Candidates from Iyogi, Quattro, would be preferred, should have attained minimum target of 10k dollars in previous companies.
